FAQs
What is Pekkish
Pekkish is a software company, specialising in food order management and caters to small to medium businesses.
What is PekkishPOS
The PekkishPOS solution allows your business to improve efficiency and streamline operations, through effective order management all in one platform, from anywhere.
Are my Pekkish Online Store orders linked to my PekkishPOS
Yes, when you receive an order via your online store, a new sale is automatically generated in your PekkishPOS
How do I get started – list process for signing up
Signing up as a vendor:
1) Complete the online entry form with your business information, accept the terms and conditiions, upload your business menu and confirm your debit order details.
2) A store will be generated afterwhich you’ll receive your login details and a call to receive training on how to manage the Pekkish platform.
3) After training has been completed, you’ll be able to go live and start using Pekkish / Pekkish POS
Why should I join Pekkish Online Store / PekkishPOS
As a Pekkish vendor, you will enjoy increased brand exposure via our app and marketing channels, as well as all the info you need to track, grow and analyse your business’ performance.
How can I manage my orders (collection & deliveries)
Pekkish has a built-in manager that gives you full control over how orders are executed whether your store offers collection or delivery.
What is the minimum order value for customers
As the vendor, you can choose to set/apply a minimum order value or not.
What happens when I’m trading outside of my usual trading hours
Having full access to your store at all times allows you to turn your store on and off regardless of your usual trading times.
Does Pekkish apply a mark up to my menu items
At Pekkish, we have a no-mark-up policy. Price transparency is important to us, which is why all prices and delivery charges are visible to the vendor. For online payments, however, a service fee will apply.
How do I prevent customers from purchasing food that is sold out
Simply go to the item in question, and switch it off to make it unavailable. When the item becomes available, you can switch it back on.
What happens when a customer cancels an order after while / after the food is being prepared
If the payment has taken place outside of the Pekkish app or website, the cancellation of the order is managed between the customer and the vendor. If payment is done within the app, a cancellation fee applies. However, a refund can always be issued at the vendor’s discretion.
What does it cost to join Pekkish Online Store / PekkishPOS
Costing per store, per month:
Pekkish App / Online Store: R169
PekkishPOS Software Only: R399
PekkishPOS + Tablet: R599
PekkishPOS + POS Hardware: R999
What other additional charges are involved after I join Pekkish
There is a transactional fee for each online payment your customers make within the app and on the website. You may also choose not to accept or offer online payments within the app.
Is there a contract period
Our partner agreements are open-ended and do not carry a contract period. If either party wishes to terminate the partnership for any reason, a written notice of one (1) calendar month needs to be provided.
What are the payment options available to customers
Cash, Card, EFT, and Online payments.
How do I update my menu
You’re able to amend or delete menu items by logging into your store and clicking on the item in question and applying the required action.
Can I still join Pekkish Online Store / PekkishPOS even if I don’t trade every day
Pekkish App Online Store / PekkishPOS is a simple way to track, manage, organize and optimise your existing business structure.
There are various packages to choose from regardless of your business needs and requirements.
What happens if I have more than one business location
You’re able to have more than one store, each with different packages yet linked to the same brand. This enables you to oversee all stores’ reports and progress with one login.